How We Work
What our fee pays for
Our service is optional. Here is exactly what you get when you use it, and what no one, including us, can promise.
Included in the service fee
- A guided form written in plain language
- A review of your answers for common errors before anything is submitted
- Submission to the official government system on your behalf
- Status updates until the government makes its decision
- Support by email and phone (Monday–Friday, 09:00–17:00 EST)
- Help correcting an application if the government asks for changes
What we can't do
- Approve an application. Only the government decides.
- Guarantee approval or a particular decision time
- Speed up government processing
- Give immigration or legal advice. Compass World LLC is not a law firm.
- Issue official government travel authorisations or influence border-control entry decisions — only the destination country's border agency can grant entry.
Applying yourself vs. with us
Both routes lead to the same government decision.
| Apply directly with the government | Apply with a Compass World brand | |
|---|---|---|
| Cost | Government fee only | Government fee + our one-time service fee (see prices) |
| Who decides | The government | The government |
| Error check before submission | You check your own answers | We review your answers |
| Who submits the application | You | We do, with your authorisation |
| Support | The government's published help channels | Our support team, Monday–Friday, 09:00–17:00 EST |
| Where to start | Official portals | Our brands |
The process
- Complete the formYou'll see the full price before you pay.
- We review itWe check your passport details, dates and answers for errors and contact you if something looks wrong.
- We submit itUsing the authorisation you gave us, to the official government system.
- The government decidesWe pass on the outcome and any reference numbers, and help if the government asks for anything more.