Customer Care
We answer every message
Questions, problems and complaints all reach a person. Here's how to contact us and what to expect.
support@compass-worldllc.com
Acknowledged within 1 business day
Phone
+1 (315) 884-9155
Monday–Friday, 09:00–17:00 EST
Post
Compass World LLC
1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States
Formal notices may also be sent to our Wyoming Registered Agent Office: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States
How complaints are handled
If you aren't satisfied at any step, ask for the next one.
- Support teamEvery complaint is answered within 2 business days (48 hours).
- Senior agent reviewA senior team member reviews your case and the full order history.
- Escalation to senior leadershipAndrew Pierce, Chief Executive Officer reviews every unresolved complaint and gives a final written decision within 5 business days.
Make a complaint or request
Use this form for complaints, refund requests, corrections to your data or cancellations. Include your order number if you have one.